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Burlington, MA (December 1st, 2003) - DAMICON, an information technology services company, has published an article called "IT Help Desk Is Medicine Best Taken Before Business Pain Starts" in the December, 2003 edition of the IndUS Business Journal. The article, written by Vin D'Amico, President of DAMICON, describes what a help desk is, what it does and how to determine if you need one.
Most people think of a help desk as the place to go to get problems fixed. Clearly that is a major part of the job for any help desk operation. However, the more important and strategic aspect of a help desk is to prevent problems.
"The truly effective IT help desk is a communications and knowledge transfer center of any business.", according to D'Amico. Best practices and problem prevention news must be communicated regularly and in terms that business workers can understand.
The article leads you through a series of questions to determine if your company could benefit by having a help desk. For example, one question raised is "Can you meet deadlines in the midst of significant 'computer' problems?". A no answer suggests that you better find a way to keep those systems running.
D'Amico adds, "You also have to decide whether to outsource the operation but first you must define your goals and expectations. This will lead you to critical success factors for your business." The article can be read by following this link.
Vin D'Amico is a Founder and Principal of DAMICON. He is an executive experienced in Open Software Transition, Help Desk Design, and Change Management with a record of accomplishment. He has over 25 years of experience in the software industry including 18 years as a manager and executive. He has worked for industry leading companies such as Keane, 3M Touch Systems, Kronos, NetManage and Wang.
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