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Burlington, MA (February 11th, 2004) - DAMICON, an open software services company, has published two articles. The first is called "Do the Impossible: Lower Help Desk Cost AND Improve Service!". It appears in the February 1, 2004 edition of the IndUS Business Journal. The article, written by Vin D'Amico, President of DAMICON, describes how to reduce IT help desk costs while improving service levels.
The article lays out eight steps that any company can take. According to Vin D'Amico, President of DAMICON, "We are living in lean economic times but technology users continue to demand high quality service and support. Highly successful companies will deliver on both promises."
The article can be found by following this link.
The second published article is called "When Users Don't Know What They Want" and appeared on the ComputerWorld website on February 10, 2004. This article is focused on business analysts, project managers and anyone else responsible for translating business worker needs into software requirements.
D'Amico comments "Capturing end-user needs and delivering a custom-built or off-the-shelf software application to meet those needs is notoriously difficult. But it doesn't have to be that way. The simple techniques discussed in this article can be applied by almost any company."
The article can be read at this location.
Vin D'Amico is Founder and President of DAMICON, your ADJUNCT CIO. He is an expert in using open source software to increase worker productivity and reduce IT costs. He has experience at industry leading companies such as Keane, 3M Touch Systems, Kronos, NetManage and Wang. DAMICON provides Open Software Transition, Help Desk Design, and Change Management services.
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