FOR IMMEDIATE RELEASE
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Burlington, MA (July 22nd, 2003) - DAMICON, an information technology services company, today announced the availability of it's Help Desk Program. "This new program is designed for companies that need help helping IT users.", said Vin D'Amico, President of DAMICON. Whether a company has a Help Desk in place or is thinking of forming one, this new service can provide valuable benefits.
People generally regard Help Desks as places to go for resolving problems. While that's certainly true, the primary value of a Help Desk is in problem prevention. By tracking problem statistics including types and frequency, patterns can be uncovered that lead to preventative steps. "Most problems can be repaired quite easily.", according to D'Amico, "However, they still eat up valuable time and resources. The key to cost savings and productivity improvements is preventing problems from happening."
This Help Desk Program is immediately available to mid-sized firms throughout the New England area. It is offered on a fixed-cost, risk-free basis designed to show quick, high-impact results. In today's tough economic environment, companies need tangible benefits that can be provided quickly and with minimal disruption. This service achieves these goals and much more.
For additional information, visit DAMICON's Help Desk page.
Vin D'Amico is a Founder and Principal of DAMICON. He is an executive experienced in Open Software Transition, Help Desk Design, and Change Management with a record of accomplishment. He has over 25 years of experience in the software industry including 18 years as a manager and executive. He has worked for industry leading companies such as Keane, 3M Touch Systems, Kronos, NetManage and Wang.
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